Pharmacy Conference Helps Local Pharmacy Technician Improve Professional Skills

Pharmacy Conference Helps Local Pharmacy Technician Improve Professional Skills

Sun Praire, WI, April 11, 2017

Bridgett Edgar, pharmacy technician at Pharm A Save in Monroe  recently attended the IPC Independent Pharmacy Conference in Scottsdale, AZ.  At the three day conference she participated in nearly 10 hours of continuing pharmacy education courses.

Meeting organizers said that during the educational sessions attendess were updated on the latest trends in prescription medications.  They were also brought up to date on the latest rules and regulations affecting the practice of pharmacy.   Edgar says she was pleased with the information she gained and will use it as she strives to insure her patients get the maximum benefit from the medication Pharm A Save provides.   Edgar participated in the meeting as the official pharmacy technician representative of the Washington State Pharmacist Association.

According Don Anderson, President and CEO of the Independent Pharmacy Cooperative (IPC) said a primary goal of the meeting was to provide formal business classes and a forum where pharmacy owners can learn from others whose experience will help them take better care of their customers.

About IPC: Formed in 1983 IPC is the nation’s largest group purchasing organization.  The cooperative serves the needs of nearly 6000 independent pharmacy owners across the country.  With locations in Sun Prairie, Wisconsin and Phoenix, Arizona, IPC prides itself on providing access to programs and services that enable pharmacy owners to operate more modern, up to date and profitable pharmacies.    Continue reading Pharmacy Conference Helps Local Pharmacy Technician Improve Professional Skills

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Can I help you find something?

It happens all day long. People wander into Pharm A Save Monroe looking for a specific item. I ask, “Can I help you find something?”  I hear “Oh no, I am just looking.” After about 5 minutes, I see the same person is still roaming each aisle and looking back and forth in the Aids to daily living aisle. I ask , “Are you finding what you are looking for?” The response this time was, “I am getting ready for my father in law to move in with us, and I am trying to get a list together of the items we need before he gets there.”

That is where it all begins…..

From experience personally and within Pharm A Save Monroe, I have learned to ask a lot of questions to help get to a solution. You see, at Pharm A Save Monroe, we are not trying to sell you just “anything”, we are trying to help you make a decision on what best fits your needs.  More often than not, I help put a list together of items that may be helpful, and the customer leaves with a ideas and homework.  This give them the opportunity to discuss it with other caregivers, spouses and family. And, many times, that same person will purchase items from an “Online” store. Does this bother me? You may be be surprised with my answer.

Although every business needs to make sales to keep the doors open, Pharm A Save Monroe is focused on the patient and their needs. Each need differs from person to person. This also holds true for each persons financial situation and living environment. Pharm A Save does more that “Just sell prescription drugs”. The entire store is full of equipment and supplies. Sometimes some it up like this: You don’t know that you need it , until you need it.

I also supply information on local resources, insurance coverage reviews to see if an item is covered , and hugs. Hugs come free with the information.

So, does it bother me that so much time was spent with this person and there was no sale made? No, not at all.

You see, this was an opportunity for me to share my knowledge and expertise. And, this person was thankful for this knowledge. She left here feeling like she was better prepaired to make home adjustments for her father in law. In fact, this “person” and the “she” I am referring to is Jenny. I know this because I asked her what her name was. This was a personal interaction with Jenny, who was overwhelmed with where to start. I also gave Jenny my business card. I asked her to call or email anytime. I meant it, anytime. Not just if there was a question about a product, service or insurance. If I didn’t have an solution or answer, I could find someone who woud. But to call or email anytime. It is important for Jenny to have a way to communicate about different struggles she may run into during this transition.

Here is what happened next.

Jenny told her friend how happy she was that I took the time to help explain some of the available items and what obstacles may be coming in the future. Her friend, Saul, stopped in to purchase a Pik Stik. He did that because Jenny told him that Pharm A Save Monroe had these on the shelf. When speaking with Saul, he mentioned that he has a hard time getting in and out of his car. On most days, Saul did fine. But sometimes, it was just too much. I mentioned to him that we have a drive thru window, and if he called ahead, we could have items ready for him to pick up there. In the end, Saul transferred his prescriptions to Pharm A Save Monroe. Our Pharmacist packages them up for him each month in pill reminders. Saul is doing better managing his diabetes and blood pressure, now that he is remembering to take his medications.

And Jenny?

Jenny ran into one of those obstacles we discussed. She came into Pharm A Save Monroe and asked for me help. Jenny purchased the needed bed rails. The next time I heard from Jenny was at Christmas. She brought in a plate of fudge, peanut butter bars and a card.

To all of us at Pharm A Save Monroe, that is a success story.

New Logo – New Decor – Same Store

On November 1st, 2015 Pharm A Save Monroe joined Health Mart, the fasted growing independent pharmacy network in the United States. “Pharm A Save Monroe Health Mart Pharmacy – will continue to be a locally-owned independent retail pharmacy and medical equipment store. While the pharmacy décor, signage, and logo will change, we will continue to deliver the same high level of personal care and quality services to the Sky Valley residents and their families. We can now be more competitive with the chains and the patient will have better copays”, states Bridgett.
Mike added, “We’re adopting the Health Mart look to better reflect our promise to our customers. You can trust your local Health Mart pharmacist to understand your family’s special healthcare needs. Locally owned businesses help Monroe and surrounding communities stay strong and growing. And no worries, we are also continuing with the medical supplies and equipment”.
But, change isn’t new to this independent community pharmacy.
There have been many changes over the 100+ years that Pharm A Save Monroe has been serving the Sky Valley Area. Name changes, location changes and even ownership changes, but they still have the same high level of personal care and quality service to the sky valley residents and their families.
Located at 17788 147th St SE in Monroe Washington, Pharm A Save Monroe has a unique story. One you rarely hear.

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“The business started on October 22, 1909 and moved to Monroe in April of 1912”, said Sue Graafstra. “You may remember us as the Rexall Drug Store down on Main Street, Camp Riley Drug Company”. “It was the old fashion type of pharmacy, with a soda fountain and all”.
The story continues. On Aug 1, 1949 Gordon Tjerne, David Campbell and Ray Bolton bought the drug store form Walter Camp. Campbell sold his interest to Keith VanderHouwen in 1964. Ray Bolton retired in 1967. Mr. Camp passed away in 1966 at the age of 81. Gordon Tjerne retired in 1979; Keith then became the sole owner.
The store, Camp Riley Drug Co. on 108 E. Main St. closed in 1980 to consolidate with Tri-Valley Pharmacy which was at that time located in the Monroe shopping Center (which is where the Grocery Outlet is).
Tri-Valley eventually became Pharm A Save in 1983. Along with Pharmacy, and the growing home health care environment that was taking place, Pharm A Save decided to make the move in 1997 to be closer to the hospital and medical clinic to accommodate the growing number of patients.
In 2008, Keith VanderHowen sold the store to 4 of the employees.
Mike Skillen, Sue Graafstra, Bridgett Edgar, and Ben Weaver. Together, along side of the employees, they continue to work with the community and within the community.

“Give Pharm A Save a try , you won’t be disappointed. We are more than “just a pharmacy” we are a family”stated Bridgett Edgar.