Can I help you find something?

It happens all day long. People wander into Pharm A Save Monroe looking for a specific item. I ask, “Can I help you find something?”  I hear “Oh no, I am just looking.” After about 5 minutes, I see the same person is still roaming each aisle and looking back and forth in the Aids to daily living aisle. I ask , “Are you finding what you are looking for?” The response this time was, “I am getting ready for my father in law to move in with us, and I am trying to get a list together of the items we need before he gets there.”

That is where it all begins…..

From experience personally and within Pharm A Save Monroe, I have learned to ask a lot of questions to help get to a solution. You see, at Pharm A Save Monroe, we are not trying to sell you just “anything”, we are trying to help you make a decision on what best fits your needs.  More often than not, I help put a list together of items that may be helpful, and the customer leaves with a ideas and homework.  This give them the opportunity to discuss it with other caregivers, spouses and family. And, many times, that same person will purchase items from an “Online” store. Does this bother me? You may be be surprised with my answer.

Although every business needs to make sales to keep the doors open, Pharm A Save Monroe is focused on the patient and their needs. Each need differs from person to person. This also holds true for each persons financial situation and living environment. Pharm A Save does more that “Just sell prescription drugs”. The entire store is full of equipment and supplies. Sometimes some it up like this: You don’t know that you need it , until you need it.

I also supply information on local resources, insurance coverage reviews to see if an item is covered , and hugs. Hugs come free with the information.

So, does it bother me that so much time was spent with this person and there was no sale made? No, not at all.

You see, this was an opportunity for me to share my knowledge and expertise. And, this person was thankful for this knowledge. She left here feeling like she was better prepaired to make home adjustments for her father in law. In fact, this “person” and the “she” I am referring to is Jenny. I know this because I asked her what her name was. This was a personal interaction with Jenny, who was overwhelmed with where to start. I also gave Jenny my business card. I asked her to call or email anytime. I meant it, anytime. Not just if there was a question about a product, service or insurance. If I didn’t have an solution or answer, I could find someone who woud. But to call or email anytime. It is important for Jenny to have a way to communicate about different struggles she may run into during this transition.

Here is what happened next.

Jenny told her friend how happy she was that I took the time to help explain some of the available items and what obstacles may be coming in the future. Her friend, Saul, stopped in to purchase a Pik Stik. He did that because Jenny told him that Pharm A Save Monroe had these on the shelf. When speaking with Saul, he mentioned that he has a hard time getting in and out of his car. On most days, Saul did fine. But sometimes, it was just too much. I mentioned to him that we have a drive thru window, and if he called ahead, we could have items ready for him to pick up there. In the end, Saul transferred his prescriptions to Pharm A Save Monroe. Our Pharmacist packages them up for him each month in pill reminders. Saul is doing better managing his diabetes and blood pressure, now that he is remembering to take his medications.

And Jenny?

Jenny ran into one of those obstacles we discussed. She came into Pharm A Save Monroe and asked for me help. Jenny purchased the needed bed rails. The next time I heard from Jenny was at Christmas. She brought in a plate of fudge, peanut butter bars and a card.

To all of us at Pharm A Save Monroe, that is a success story.

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Medication Synchronization

WHAT IS MEDICATION SYNCHRONIZATION?

Medication synchronization is when the pharmacist coordinates the refill of your medications so you can pick them up on a single day each month. Many people miss doses of their regular medications and med sync can make you more likely to take them. Med Sync does the following:

  • Eliminates the need to call in multiple prescription refills
  • Allows you the convenience of fewer trips to the pharmacy
  • Provides an opportunity to meet with your pharmacist on a regular basis to discuss your medications.
  • Automatically calls the Doctor for a refill request, so you don’t have to go without medication

HOW IT WORKS

  1. Talk to your pharmacist/technician about enrolling in their med sync program.
  2. Once enrolled, pharmacy staff will review your ongoing monthly medications and develop a plan to synchronize them so they can be picked up on a single day each month that is convenient for you.
  3. Pharmacy staff will call you to confirm your pick up date about a week prior and identify any necessary changes that should take place before your prescriptions are filled. Be sure to let them know if you are no longer taking a medication or if directions/dose has changed.
  4. After reviewing any changes to your medications, the pharmacy staff will prepare each prescription and make it available for easy pick up on your scheduled date.
  5. On your scheduled day, you pick up all of your prescriptions at the pharmacy. At that time, you can ask the pharmacist any questions that you may have about your medication.
  6. The process repeats itself each month so that you can pick up all of your medications at once, and the pharmacist can identify potential issues to help you take your medication as prescribed.
  7.  Some people may opt to have their prescriptions filled in monthly “Bubble Packs”. The Pharmacists sets you medications up in packaging with the days of the week, and the time of the day you take it. This can be very helpful for people on multiple medications or can sometimes be forgetful.

 

Why should I care about synchronizing my medications?
One-third of patients have missed a dose of their medication because they didn’t refill their prescription before it ran out. If you are not taking your medication as prescribed or missing or skipping doses, it can have serious side effects on your health including death. Through med sync, the pharmacist/technician proactively refills your prescription so that you don’t have to remember to call the pharmacy and they work closely with you to make sure that your medications are working for you and being taken properly.

Will there be an additional cost or monthly fees?
There is no additional cost to you. The goal of med sync is for the pharmacist to synchronize your medications in the most convenient and cost efficient manner for you. Often times, the pharmacist will dispense a shorter or longer supply of medication for your first med sync pick up so that you can maintain your insurance coverage.  It is best to ask your pharmacist/technician about their strategy for synchronizing your medication.

 

Will all of my medications be included if I chose to participate in a med sync program?
There are some medications that are not appropriate for a med sync program, such as antibiotics, ointments, eye drops, and “as-needed” medications. Those type of prescriptions can be phoned in when needed.

Now what?

Give the pharmacy a call, or stop by and ask how you can become enrolled. That is the first step! And, if you have any questions, don’t forget to ask!