It happens all day long. People wander into Pharm A Save Monroe looking for a specific item. I ask, “Can I help you find something?” I hear “Oh no, I am just looking.” After about 5 minutes, I see the same person is still roaming each aisle and looking back and forth in the Aids to daily living aisle. I ask , “Are you finding what you are looking for?” The response this time was, “I am getting ready for my father in law to move in with us, and I am trying to get a list together of the items we need before he gets there.”
That is where it all begins…..
From experience personally and within Pharm A Save Monroe, I have learned to ask a lot of questions to help get to a solution. You see, at Pharm A Save Monroe, we are not trying to sell you just “anything”, we are trying to help you make a decision on what best fits your needs. More often than not, I help put a list together of items that may be helpful, and the customer leaves with a ideas and homework. This give them the opportunity to discuss it with other caregivers, spouses and family. And, many times, that same person will purchase items from an “Online” store. Does this bother me? You may be be surprised with my answer.
Although every business needs to make sales to keep the doors open, Pharm A Save Monroe is focused on the patient and their needs. Each need differs from person to person. This also holds true for each persons financial situation and living environment. Pharm A Save does more that “Just sell prescription drugs”. The entire store is full of equipment and supplies. Sometimes some it up like this: You don’t know that you need it , until you need it.
I also supply information on local resources, insurance coverage reviews to see if an item is covered , and hugs. Hugs come free with the information.
So, does it bother me that so much time was spent with this person and there was no sale made? No, not at all.
You see, this was an opportunity for me to share my knowledge and expertise. And, this person was thankful for this knowledge. She left here feeling like she was better prepaired to make home adjustments for her father in law. In fact, this “person” and the “she” I am referring to is Jenny. I know this because I asked her what her name was. This was a personal interaction with Jenny, who was overwhelmed with where to start. I also gave Jenny my business card. I asked her to call or email anytime. I meant it, anytime. Not just if there was a question about a product, service or insurance. If I didn’t have an solution or answer, I could find someone who woud. But to call or email anytime. It is important for Jenny to have a way to communicate about different struggles she may run into during this transition.
Here is what happened next.
Jenny told her friend how happy she was that I took the time to help explain some of the available items and what obstacles may be coming in the future. Her friend, Saul, stopped in to purchase a Pik Stik. He did that because Jenny told him that Pharm A Save Monroe had these on the shelf. When speaking with Saul, he mentioned that he has a hard time getting in and out of his car. On most days, Saul did fine. But sometimes, it was just too much. I mentioned to him that we have a drive thru window, and if he called ahead, we could have items ready for him to pick up there. In the end, Saul transferred his prescriptions to Pharm A Save Monroe. Our Pharmacist packages them up for him each month in pill reminders. Saul is doing better managing his diabetes and blood pressure, now that he is remembering to take his medications.
Jenny ran into one of those obstacles we discussed. She came into Pharm A Save Monroe and asked for me help. Jenny purchased the needed bed rails. The next time I heard from Jenny was at Christmas. She brought in a plate of fudge, peanut butter bars and a card.
To all of us at Pharm A Save Monroe, that is a success story.